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Contact

Pre-sale questions, licensing, or an issue with something you have bought - it all reaches the same team. We reply within 1–2 business days.

Not sure a theme fits, or which licence you need? Ask first - all sales are final, so we would rather answer.

Send us a message

The more detail you give, the more likely we resolve it in the first reply.

Email support@novexthemes.com with your order number and the theme name, and you will reach the team that built it.

Drop your contact form shortcode here — Contact Form 7, Fluent Forms or WPForms all inherit the field styling from the theme.

✓ 1–2 business days Typical first reply, on every enquiry

✓ Email only So there is a written record of the issue and the fix

✓ 6 months of support Included with every purchase, renewable after that

✓Your order number

✓The theme name and version

✓The site URL where the issue appears

✓A clear description, with a screenshot if you have one

Support covers bugs, built-in features and documented usage — not custom code, third-party plugin conflicts, or general WordPress questions.