Privacy Policy

Last Updated: February 21, 2026

At NovexThemes, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.novexthemes.com) or purchase any of our digital products. By using our website, you consent to the practices described in this policy.

1. Who We Are

NovexThemes is a digital product business selling WordPress themes. We are the data controller responsible for the personal information you provide to us through our website. If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@novexthemes.com.

2. Information We Collect

2.1 Information You Provide Directly

When you make a purchase, create an account, or contact our support team, we may collect the following personal information:

• Full name
• Email address
• Billing address
• Payment information (processed securely via third-party payment processors — we do not store card details)
• Support messages and correspondence

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and standard web technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on the website
• Referring website or source
• Device type (desktop, mobile, tablet)

2.3 Information from Third Parties

We may receive limited information from third-party services such as payment processors (e.g., PayPal, Stripe) to confirm transactions, or from analytics providers to help us understand how our website is used.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your purchase and deliver your digital products and license keys.
• To create and manage your customer account.
• To send order confirmations, invoices, and purchase receipts.
• To provide customer support and respond to your enquiries.
• To send important notices such as changes to our Terms, Privacy Policy, or product updates (where applicable during your support period).
• To improve our website, products, and overall user experience based on usage data.
• To detect, investigate, and prevent fraudulent transactions and abuse.
• To comply with legal obligations.

We will not use your personal information for any purpose other than those listed above without your prior consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract: Processing is necessary to fulfil the purchase contract when you buy a theme from us.
• Legitimate Interests: To maintain the security of our website, prevent fraud, and improve our products and services.
• Legal Obligation: To comply with applicable laws and regulations.
• Consent: Where you have given explicit consent, such as subscribing to our newsletter or marketing communications.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, understand how you use our site, and improve your overall experience.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including maintaining your shopping cart and login session.
• Analytics Cookies: Help us understand visitor behaviour and traffic patterns (e.g., Google Analytics). Data collected is aggregated and anonymised where possible.
• Preference Cookies: Remember your settings and preferences for a better experience on return visits.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the ability to complete purchases. By continuing to use our website, you consent to our use of cookies as described in this policy.

6. Sharing Your Information

NovexThemes does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment Processors: We share necessary billing information with trusted payment processors (such as PayPal or Stripe) solely to complete your transaction. These providers are PCI-DSS compliant and have their own privacy policies.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics services (such as Google Analytics) to help us improve our website.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or valid legal process (such as a court order or government request).
• Business Transfers: In the unlikely event that NovexThemes is acquired or merges with another business, your information may be transferred as part of that transaction. You will be notified of any such change.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

8. Security of Your Data

NovexThemes takes reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include:

• Secure HTTPS encryption across our website.
• Access controls limit who within our team can access personal data.
• Using reputable, PCI-compliant third-party payment processors, we never store your full card details on our servers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and any applicable authorities as required by law.

9. Children’s Privacy

NovexThemes is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, including image resources such as Pexels, Pixabay, StockSnap.io, and PxHere. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.

11. Changes to This Privacy Policy

NovexThemes reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

NovexThemes

Email: support[@]novexthemes.com

Website: www.novexthemes.com